Snake Whip sends all parcels from England, UK and Sydney, Aus. Once your order has shipped you will be sent a tracking number so you can trace your order.
**Please consider possible delays with your postal carrier during peak holiday seasons**
All pending orders are being worked on and are shipping out as often as possible. Thank you so much for your ongoing support and patience. In stock items are usually processed and shipped within 2-5 business days (Monday through Friday), unless your order was placed during a sale or holiday season which may increase shipping time due to quantity of orders received. Delays may occur as I am a one-woman operation and do not have a shipping department.
Pre-shipment status: Please note that printing out shipping labels and taking the packages to the post office may occur on different days. I'm unable to go to the post office every day and try ship in batches as much as possible, so I will print labels and have packages ready to go for my next post office trip. If your package has been in a pre-shipment status for over one week and you are concerned there is an issue, please email me firstname.lastname@example.org . If it has been in pre-shipment for a week or less, there is most likely no issue and your order will be sent soon.
Mixed orders: If your order has one pre-order item and one in stock item, I will usually wait to ship them together since only one shipping fee was charged. If you would like to pay an additional shipping fee for the items to ship separately, please email me to discuss.
Delays may occur since I am a one-woman operation: Snake Whip is owned and operated by one woman, so your patience is extremely appreciated.Shipping times may take longerduring sales when I receive more orders than usual, new releases, completion of large production pre-orders, unforeseen production/supply issues, orders placed during the holidays, if I or if my manufacturers are sick or backed up with orders, or during personal emergencies. This is a very small business run out of my home. Your patience and understanding are always very appreciated as I try my hardest to get quality and ethically made products out in a timely fashion.
Snake Whip uses Royal Mail and Aus Post to handle worldwide orders.
Please note your local customs office may apply additional charges (Import tax & duties) to your goods upon arrival into your country. These charges are the responsibility of the purchaser. For further information on these charges you should contact your local post office as charges vary from country to country. Be advised that Snake Whip is required to declare the total value of goods on every international custom form.
Snake Whip is not responsible for items lost or damaged by the postal service or customs.
If there are any concerns or queries, please contact us prior to ordering at email@example.com